Emmis Communications

  • Technical Support Engineer

    Job Locations US-IN-Indianapolis
    Posted Date 4 weeks ago(5/30/2018 9:50 AM)
    Job ID
    # of Openings
    Information Technology
  • Job Overview

    NextRadio is changing the landscape of broadcast radio, launching new media products and services to our clients. We are looking for a friendly, tech oriented and driven individual to join our Customer Care team.

    The successful candidate will play an integral role in providing support for the Radio broadcast industry’s growing NextRadio mobile and automotive listening platform, for a sophisticated reporting system and in onboarding new B2B clients, ensuring they are able to connect, and stay connected to the AWS based TagStation backend system.

    It is an interesting position for an eager, positive, technically-inclined professional who knows or would like to dive into modern radio systems, and who is excited to learn and work with emerging technologies.


    NextRadio (http://www.nextradioapp.com) is available on 10+ million FM enabled smartphones and growing rapidly, actively ranking as a top 10 Google Play Store music app.

    DialReport (http://dialreport.com/) is a unique listener intelligence and data attribution platform measuring performance of radio.

    TagStation (http://tagstation.com/) is the power fueling NextRadio and the DialReport system.



    • Engagement with B2C customers who request NextRadio support via our ticketing system, Google PlayStore or Apple Store
    • Engagement with B2B customers who request TagStation support for both technical implementation and non-technical questions
    • Responsible for B2B customer onboarding process and proactively assists stations with their automation system connectivity and HD Radio Artist Experience set-ups
    • Monitoring and management of internal systems using Zendesk help center, SalesForce and TagStation ERP
    • Support for the DialReport proprietary data reporting solution
    • Act as the technical liaison between customers and product development team
    • Research radio station information, validation and updating
    • Participate in producing technical and non-technical integration documentation, FAQ and related support materials available to our customers in our online help centers
    • Participate in internal team efforts to improve support processes and related systems
    • Other support and technology related tasks as directed
    • Contribute to a positive work environment, and embody the NextRadio culture



    Desired Skills & Experience

    • Associates Degree or higher in Technology, Engineering or IT related field of study
    • Knowledge and experience supporting Windows XP/7/10 systems
    • Knowledge of Microsoft Office tools like Word and Excel
    • Knowledge of IP networking basics
    • Exceptional verbal and written communication skills
    • Customer support experience in technology related field
    • Experience with radio station playout technologies is a big plus
    • Willingness to learn radio broadcasting data related systems and enjoy working with new technologies in fast paced environment
    • Positive attitude focused on quality customer service for internal and external clients

    Company Description

    If you are a qualified candidate and interested in this position we encourage you to apply. The preferred method to apply is to submit a cover letter, resume and application online within the Careers tab at www.emmis.com.

    TagStation, llc, the wholly-owned subsidiary of Emmis Communications Corporation that owns and operates the NextRadio business is the ninth-largest radio broadcaster in the United States based on number of listeners. The Emmis culture carries at its heart the belief that, in order to succeed, a company must take risks; treat its people well and give them the tools they need to win. Emmis has earned this valued reputation by setting high standards for excellence while creating a fun, exciting and innovative workplace, where every individual is part of the team.

    EMMIS Communications (NASDAQ: EMMS) is a diversified media corporation with award-winning radio broadcasting and magazine publishing operations in markets across the country. EMMIS is as well known for its creative culture as for its operations. Our people are aggressive, knowledgeable and deeply committed to each of the communities in which we operate. Because employees are the key to our success, EMMIS offers strong benefits and incentives, including health, dental and life insurance and a 401(k) contribution plan. For more information about EMMIS, visit our website at www.emmis.com.




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