Emmis Communications

Customer Care Internship

Job Locations US-IN-Indianapolis
Posted Date 1 week ago(2/13/2018 2:22 PM)
Job ID
2018-1288
# of Openings
1
Category
Customer Service/Support

Job Overview

NextRadio is changing the landscape of broadcast radio, launching new media products and services to our clients. We are looking for a friendly, tech oriented and driven individual to join our Customer Care team. As a Customer Care intern, you will help to ensure our NextRadio customers and vendors have a great experience on the NextRadio App products.

 

The successful candidate will help us keeping our radio station database updated and will help with tasks related to the support of the Radio broadcasting industry hottest growing NextRadio listening mobile and automotive platform, as well as help with tasks related our reporting system and the onboarding new B2B clients.

 

The ideal candidate for this position is a detail oriented person and good communicator who love helping others. The candidate would have an opportunity to experience working for a great company as well as to learn modern radio broadcasting operations and technologies.

 

NextRadio (http://www.nextradioapp.com) is available on 10’s of millions of FM enabled smartphones and growing rapidly, actively ranking as a top 10 Google Play Store music app.

Responsibilities

Job responsibilities include, but are not limited to:

  • Research radio station information, database validation and updating
  • Research radio station logo artwork and editing to a required format
  • Research radio station streaming information and radio streaming testing
  • Help with setting access to the proprietary data reporting solution
  • Help with setting access to our technology platform (TagStation) and tracking accounts in SalesForce
  • Help with inquiries from B2C customers who request NextRadio support via our ticketing system, Google PlayStore or Apple Store
  • Processing and following up on alerting tickets
  • Other support related tasks as directed
  • Contribute to a positive work environment, and embody the NextRadio culture

 

 

Desired Skills & Experience

Successful candidates will possess the following skills/abilities: 

  • Currently enrolled in a Associates Degree program or higher in Technology related field of study
  • Knowledge of Microsoft Office tools like Word and Excel
  • Great verbal and written communication skills
  • Keen attention to detail
  • Interest in technologies and processes
  • Team oriented, helpful, professional, focused and positive
  • Willingness to learn radio broadcasting and enjoy working with new technologies in fast paced environment
  • Positive attitude focused on quality customer service for internal and external clients
  • Customer support experience is a plus

Company Description

Application Process:

If you are a qualified candidate and interested in this position we encourage you to apply. The preferred method to apply is to submit a cover letter, resume and application online within the Careers tab at www.emmis.com.

 

TagStation, llc is the wholly-owned subsidiary of Emmis Communications Corporation that owns and operates the NextRadio business. The Emmis culture carries at its heart the belief that, in order to succeed, a company must take risks; treat its people well and give them the tools they need to win. Emmis has earned this valued reputation by setting high standards for excellence while creating a fun, exciting and innovative workplace, where every individual is part of the team.

 

EMMIS Communications (NASDAQ: EMMS) is a diversified media corporation with award-winning radio broadcasting and magazine publishing operations in markets across the country. EMMIS is as well known for its creative culture as for its operations. Our people are aggressive, knowledgeable and deeply committed to each of the communities in which we operate. Because employees are the key to our success, EMMIS offers strong benefits and incentives, including health, dental and life insurance and a 401(k) contribution plan. For more information about EMMIS, visit our website at www.emmis.com.

 

EMMIS COMMUNICATIONS IS AN EQUAL OPPORTUNITY EMPLOYER

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