Emmis Communications

IT Services Analyst Internship

US-IN-Indianapolis
3 months ago
Job ID
2017-1259
# of Openings
1
Category
Information Technology

Job Overview

Emmis Communications, headquartered in downtown Indianapolis, is looking for a well-organized, ambitious and hardworking intern to be part of the Corporate IT/Technology department. This is a great entry level position into IT technologies where a dedicated and energetic candidate can learn in an enterprise IT environment. This position will have the opportunity to support Microsoft and Cisco based technologies. If you are interested in working for a great company and a great team, we encourage you to apply.

 

 

Responsibilities

 

  • Support for end user hardware and software related technologies
    • Direct support for Emmis corporate executive users in a fast paced environment, providing outstanding customer service through professionalism, maturity, timely responses and follow up.
    • Supporting corporate end user systems including Windows 7/10 PC’s in Microsoft AD environment, MS Office applications, Exchange email, Enterprise McAfee virus protection, Cisco VPN access and other
    • Responding to calls and emails to corporate support, opening tickets and distribution to proper groups
    • Assist with AD user management via an automated proprietary system and manual modifications
    • Assist with daily backup tapes and offsite procedures
    • Documentation of assigned technologies, projects and responsibilities
  • Assist with LAN/WAN related tasks
    • LAN/WAN everyday operational checks
    • Assist with Cisco switches, routers, access points and firewalls configurations
    • Assist with support issues related to network connectivity and security
    • Assist with network documentation and monitoring
  • Maintain a positive work environment through active team participation and a good attitude focused on quality customer service to internal and external peers and customers
  • Maintain a clean and organized work area
  • Required to work with limited supervision, while maintaining accountability for assigned area of responsibility.

Desired Skills & Experience

To be considered candidates should have the following skills:

 

  • Exceptional customer service, written and verbal communication, and analytical skills
  • Desire to learn new and challenging technologies
  • Student in an Associates or Bachelors Program in Computer Science, Network Infrastructure, or a related field of study
  • Must have availability to work during regular business hours Mon-Fri, 8:30-5:30pm (flexibility will be based on class schedule)
  • Knowledge and school experience with Microsoft Active Directory, Exchange, Windows 7/10, and Office.
  • Knowledge and school experience with Cisco IOS
  • Microsoft, Cisco, and CompTIA certification are a plus
  • Knowledge of PC and printer hardware
  • Ability to troubleshoot and correct hardware and software problems
  • Be able to lift and move up to 25 pounds
  • This internship is a yearlong assignment

Company Description

Please apply by e-mailing your resume to techinterns@emmis.com. If you have any relevant projects or coursework please include that information in your submission.

 

Emmis Communications (NASDAQ: EMMS) is a diversified media corporation with award-winning radio broadcasting and magazine publishing operations in markets across the country.  Emmis is as well-known for its creative culture as for its operations.  Our people are aggressive, knowledgeable and deeply committed to each of the communities in which we operate. For more information about Emmis, see our website at www.emmis.com.

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